It's important for us that our customers are satisfied with our machines, and we like to receive the feedback from every customer. For us, it's an opportunity for us to get better and improve our machines.
Recently, we received the feedback of our GK81300-A1 machine from one end user in Russia, who ordered the machine from our distributor two years ago. The machine worked very good in the factory, and now need some parts to maintenance it.
The following are the customer’s email and machine pictures in the plant.
Email:
Hello!
I am from Russia. Please find attached photos. I need to repair this machine. I am ready to purchase spare parts from you directly.
Please send me E-catalog and list of your recommended spare parts for this model.
Thank you!
Photos:
We appreciated of this feedback from the end user, due to we main serve distributors, we know well of the demands from the distributors. From this feedback, it is a chance for us to get closer to the end users, and to know their demands and requirements. For us, it opened a window to find the customers real needs.
We thank you for this customer and the feedback, we have confidence to do better and better in the future.
